Senior Manager Service Support

Aim

Be part of the development team and set up new standards for the e-mobility market.

Company

Our client for this position is alpitronic, an innovative manufacturer and market leader in the field of high power charging technology.

Main Tasks

• Overall responsibility of the remote service support
• Leading and further developing of the team members
• Control of the operational day-to-day business
• Ensure support uptime availability 24/7
• Develop and maintain customer interface and internal monitoring systems
• Analyze and report data from equipment usage as well as data of incoming calls and cases
• Provide in depth engineering support to field service and ensure feedback loop to product development & engineering

Requirements

• Experience in employee management and project management - preferably in a high-tech company
• Knowledge of service management
• Strong customer orientation and knowledge of process optimization
• Good team and communication skills, flexibility and analytical thinking
• Above-average organizational skills, as well as a structured way of working
• Very good knowledge of English, Italian / German is beneficial

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We a looking for any qualified candidate, regardless of gender.