Customer Director

Plexus Deutschland GmbH

Livingston, United Kingdom / Oradea, Romania / Darmstadt, Germany

Purpose Statement:  Creates, manages, and executes the account strategy for a set of assigned customer(s).  In this role, the Customer Director will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

Key Job Accountabilities:

  • Create a working account plan which includes TCAR analysis and strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing and engineering).  Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers.  Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
  • Increase Plexus’ revenue and profitability.  Establish clearly defined financial objectives for customers.   Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
  • Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs.  Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
  • Accountable to execute on Plexus’ Best People strategy, leaders will focus on evaluating potential, driving succession planning and ensuring that their employees receive the development and coaching required to realize their full potential.

Additional Accountabilities:

  • Forecasting: Communicate with customers to ensure that the forecasts that are received are timely, are as accurate as possible, and are consistent with the pricing model
  • Contracts: Lead negotiations with customers for pricing and/or contractual changes and ensure that both Plexus and the customer are compliant with existing manufacturing and engineering contractual agreements
  • Inventory: Closely monitor obsolete, slow moving, and excess inventory (OIX) levels and negotiate ways to reduce and/or eliminate OIX inventory with the customers
  • Customer Visit Planning: Lead Plexus customer site visit planning and drive the Plexus manufacturing and engineering sites with preparing for these visits in ways consistent with the Customer Care Guidelines.  Ensure that meeting goals are communicated to the appropriate people prior to the meeting.
  • Customer Visit Execution: When present during customer visits must own the agenda and ensure that the meeting is progressing in such a way as to ensure that the meeting's objectives and goals are being met.  Following the meeting, must ensure that meeting notes, actions, and next steps are communicated and executed per the expectations set in the meeting.
  • Project Management: Monitor ongoing Plexus led projects and intervene when appropriate to ensure that the customer and Plexus are aligned.  Proactively communicate status to internal and external customers as appropriate.
  • Request for Quotes: Lead Plexus's response to Requests for Quotations (RFQ's) from customers by entering the appropriate information into Plexus's quote tracking tool, participating in meetings, and ensuring Plexus's and the customer's actions are closed as expected.  Lead and communicate quotation strategy and ensure that all internal teams are aligned with objectives of the RFQ.
  • Promote the Plexus brand through application of Plexus Values and Leadership Competencies
  • Frequent travel may be required to meet the needs of the business (estimated 50%).
  • Additional duties as assigned.

Education/Experience Qualifications:

  • A minimum of a Bachelor’s degree is required; an MBA or similar post-graduate degree is preferred.  
  • Eight (8) years of related experience is required; Five (5) or more years of equivalent industry experience is preferred.

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:  

  • Advanced written and verbal communication skills are required.
  • Basic computer skills are required.
  • Able to make sound, logical and reasonable decisions nearly autonomously.
  • Masters solution selling approach.
  •  Has mastered the use of financial acumen to be able to influence customers and constituents.
  • Basic understanding of electronics manufacturing is required.
  • General office equipment and materials.

Work Environment:

  • The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

Plexus is a global organization, whose headquarters are located in the United States and whose services are offered through its international affiliates. In order to meet the needs of its Customers, many of which are also international organizations, Plexus operates under a matrix organizational structure whereby employees are expected to interact with colleagues, managers and senior leadership in any of our international locations.  Therefore, although the position described herein is offered by Plexus Corp (UK) Limited, the services of the employee are rendered in a global or group-wide context.

For additional information on Plexus’ international locations, please visit https://www.plexus.com/en-us/about/locations.

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